SHIPPING SCHEDULE COVID-19

You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our teams and our customers.

  • We expect orders to ship within 3 - 10 days for orders on essential sets, shibori tees, and onesies and about 3-6 weeks for the Kaftan Dresses.

    Deliveries within metro manila are delivered within the day of the date of delivery. As for other locations in the Philippines, it can take 3-7 days.

SHIPPING 


We ship through registered courier companies for orders within Philippines and through DHL Express and LBC for international orders. 

For our make-to-order pieces, production begins only after an order is confirmed online. International orders are usually delivered within 35-40 business days* and domestic orders within 30-35 business days. We will send you an email with delivery date after the orders are placed.  

This is because our production involves handwoven textiles, followed by hand dyeing, hand embroideries, stitching and hand finishing of garments. All these processes are slow and labor intensive; and human errors and unexpected delays associated with them cannot be avoided many a time.

Please note that our fulfillment timeline does not include unforeseen and not in our control delays in the event of a natural disaster, war, calamity or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed.

Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries. 

DUTIES & TAXES FOR INTERNATIONAL ORDERS

Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.

SHIPPING OF PRODUCTS

All orders are processed from our home atelier. Orders will be delivered to the shipping address mentioned at checkout.

TRACKING PACKAGE

Orders that have been shipped with a tracking number can be tracked on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. Non-Availability on Delivery our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.